REFUNDS -
Seldom are refunds given for used or new equipment. If our product is broken or not living up to the standards the buyer and SWS agreed upon, we want to do the right thing. With new items, once the item is chosen, and the transaction is complete, we have fulfilled
our side of the commitment. We stand by the completion of our sale. We help the buyer make sure the equipment is what they want before we sell it to them. We usually cannot offer warranties on used equipment.
We offer warranties when they are given by Suppliers, and we mention the warranty up front. Used equipment is sold "AS IS" and is in sound working condition on the day of purchase.
RETURNS - With used equipment, we assist the Buyer in seeing the items are checked out before purchase. With all sold used and new equipment, returns have a 30% re-stocking fee
should the buyer demand to return the equipment which we sold to them in very good, working condition. With the purchase of new equipment, most items are not in stock, and if the buyer changes the order after
we have purchased it from manufacturer, the return will require us to charge an additional 30% re-stocking fee to cover the manufacturing of the item(s).
We count on our Buyers to know what they are buying, and to be firm in their decisions to own the equipment they purchase. Returns are not done with equipment in decent, usable condition.
So we help the buyer make sure the gear is what is wanted. We are not able to be involved with "buyer remorse".
On any rare occasion with a needed return or refund, Starry Night Enterprises, Inc., dba Second Wind Staging Equipment Sales charges a 35% re-stocking fee. An additional 30% re-stocking fee will
be charged if the manufacturer is directly involved, specifically with new purchases. Please help us avoid this kind of situation. We need our Buyers to please be decisive and help us to perform good,
effective business with professionals who want to acquire their equipment in order to get on with their productions.
SHIPPING - All shipping is paid for by the buyer. We offer full service to arrange 3rd party shipping, or if the buyer prefers to utilize their own shipping accounts, we can assist
them in setting this up. We oversee the pickup and track all shipments to make sure they receive their purchased equipment.
DEPOSITS - ALL DEPOSITS made in any transaction constitute a contract between the Buyer and Second Wind Staging. Deposits are non-refundable. This contract confirms that
every item in the package or each individual item purchased is in fact what the Buyer is looking forward to purchasing, and that no further changes will be made to the order.
The Buyer understands that once a Deposit has been made on the order, any demand to cancel the order, will cause Second Wind Staging to charge re-stocking fees as mentioned in the
RETURNS SECTION above. We really work hard to avoid these difficulties and want every Buyer to have a good experience doing business with Second Wind Staging.
The only alteration in the performance is if a particular item is no longer available, and if the buyer consents to a replacement item this will be arranged. It follows that if there is an item that
is no longer available, and the seller wants to remove that particular item, Second Wind will remove that item off of the purchase list.
We count on our Buyers to know what they are buying, and to be firm in their decisions to own the equipment they purchase. The purpose of the Deposit is to secure the transaction and allow
Second Wind Staging to begin engaging Suppliers in preparing the equipment for the Buyer. Once the Deposit is put in motion, the Suppliers and Second Wind Staging begin investing
time and resources to build the purchased order. The Deposit creates a 'Performance Contract', where the buyer puts money down on a selected purchase, and the seller is bound to complete
the sale. After the completion of the performance of providing the item(s) to be purchased, the buyer is bound to pay the balance. We want everything to be done right and the Buyer can trust us
to complete their order the way they requested it. This 'Performance Contract' is done in order to stay focused on what the buyer needs, and to provide the items being purchased to be
delivered accurately. Any contracts between Second Wind Staging and the Buyer are done in good faith between both parties. We appreciate doing business with you.
We work with the Buyers to select items for their order that they really want. We are not able to be involved with "buyer remorse".
SALES TAX - Sales Tax is paid by all buyers for purchased equipment according respective Sales Tax Laws.
Privacy Policy
Second Wind Staging respects the privacy of both its customers and clients.
All practices of handling private information is done according to laws and privacy rights. ANY information we receive in the process of doing business is considered privileged,
and will not be divulged to anyone for any reason without the permission of the individual or business who gave it.
We put safety first in doing financial transactions, and do everything we can to
make sure both the clients and the customer have proper safeguards needed in making electronic transactions, and follow through to their completion.
Our transactions are usually done offline, unless we need an electronic payment, in which case
we use Paypal for credit card transactions. We encourage all steps to protect our patrons' privacy. We do not share information for any reason. We do not buy lists or
trade information for any advantage of web traffic or any other business.
Second Wind Staging
Serving All 50 States and Canada
Phone: 775-895-4521
Fax: 866-662-4103
Email: Second Wind Staging
|
All content on this site
are under copyright to
SECOND WIND STAGING © 2023
All rights reserved both foreign and domestic.
No portion may be reproduced elsewhere
without specific written permission.
GOD BLESS AMERICA
Updated June 8 2023
|
|